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Guide to shipping to Turkey

Table of Contents

  1. Important information & delivery times
  2. Delivery times
  3. Customs regulations
  4. Sending groceries to Turkey
  5. Exemption limits for gift packages to Turkey
  6. Necessary customs documents
  7. Postage comparison calculator
  8. Tracking information
  9. Postage to Turkey
  10. User questions about Turkey packages

Important informations

Note: According to the DHL website, boxes should "not be sealed with tape or metal fasteners". This means special security tape that only professionals use (e.g. type tesa 58643). Commercially available adhesive tape can be used without any problems.

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Delivery times

Parcels from Germany to Turkey:

  • DHL package: 15 days
  • DHL parcel: 15 days
  • DHL goods post: 12 days
  • UPS: 8 days
  • Postcards: 20-35 days
As of 4/2021, without guarantee. Postcard data from Postcrossing.com. Detailed results: 17track.com

Parcels from Turkey to Germany:

As of 4/2021, without guarantee. Detailed results: 17track.com

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How long does a package to Turkey take?

Parcels from Germany to Turkey (or the other way around) are transported by land. Therefore it can take 2 or sometimes 3 weeks for the package to arrive in the destination country. During this time, the shipment tracking is not updated. There is nothing to worry about.

Important to know: As soon as the package has arrived in the destination country, it must be processed by customs. This can also lead to waiting times. Waiting times between 1 and 4 weeks are possible at customs in Frankfurt.



Customs regulations

Turkey is not an EU member, so there are some customs regulations to be observed. However, customs clearance is simplified by a free trade agreement between Turkey and the EU, so that most goods are not subject to customs duties when they are imported into Turkey.

But be careful: Even if no customs duties are charged, the recipient of a package to Turkey still has to pay import sales tax. Import sales tax works in a similar way to value added tax and is intended to prevent goods from being imported tax-free from abroad. In Turkey, the normal VAT rate is 18%. There is also reduced VAT, for example on groceries.

The value added tax in Turkey is called Katma Deger Vergisi (KDV). In addition, there is a special tax on certain (luxury) items such as lead crystal, televisions, video and board games, etc. This tax is called Özel tüketim vergisi (ÖTV).

According to the DHL website, the following products are not allowed to be sent to Turkey: Packages with liquid, easily meltable, easily perishable or fragile contents are not allowed.

The following are prohibited in gift packages: Cell phones, spirits and products with alcoholic ingredients, tobacco and tobacco substitutes (cigarettes, etc.). Paketda recommends not to send the aforementioned products to Turkey at all, because the import regulations are either very complicated (for cell phones) or the recipient has to pay expensive taxes (alcohol, tobacco).

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Sending groceries to Turkey

A comprehensive document with worldwide import regulations is available here on the DHL website (PDF file is 5 MB in size). Attention: The PDF is current from 2011. Some regulations could be out of date.

On page 428 there are the regulations for Turkey. Accordingly, the following are prohibited for import:

"Cosmetic products as well as all kinds of fishery products, preserved animal products, cured, seasoned beef and sausages, edible fresh and dried fruits and vegetables as well as other animal and vegetable products."

All products of animal origin are prohibited. Please also do not send fruit, fruits and vegetables. Sweets are probably allowed - but the Paketda editorial team cannot guarantee this. Some users write to us that sweets are generally prohibited in Turkey or limited to 1kg. We haven't heard of that yet.

► From Germany it is difficult to get binding information about the Turkish import regulations. If you can contact the parcel recipient in Turkey in advance by phone or email, ask him about the regulations in his country. If the recipient doesn't know either, he could call Turkish customs and inquire there.

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Exemption limits for gift packages to Turkey

On January 15, 2017, Turkey apparently lowered the exemption limit for gift packages. From 75 euros in the past to 30 euros now. Source: DHL Express On the DHL Express website there is also the information that the passport number of parcels sent to Turkish private individuals must be noted on the customs declaration (for deliveries to companies, their sales tax identification number). It is unclear whether this rule only applies to DHL Express parcels or also to DHL standard parcels.

It is important to note that gift packages only to private individuals may be sent to Turkey. If the recipient is a company (company), import duties will be charged.

If the exemption limit of 30 euros is exceeded, the recipient must pay Turkish sales tax of 18 percent (as of 2/2021). In addition, customs duties are charged from a certain value limit. Various websites put a limit of 500 euros. It is unclear whether this value limit is current or has been lowered.

Unfortunately, it is difficult to get reliable information about the customs borders for mail to Turkey. For legally binding information on duty-free limits, please or the recipient should ask the Turkish customs authorities.

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Necessary customs documents

The following documents are required for the export of a package from Germany to Turkey. We recommend using online franking from DHL or Hermes, because you can then conveniently fill out the customs documents on your computer.

For DHL parcels:

  • Customs content declaration CN 22
  • Indicate the package contents + value on the CN22 (in English)
  • When sending gifts, please tick the "gift" field on the customs declaration.
  • For sale goods (not a gift): Attach a commercial invoice to the outside of the package

For DHL parcels:

From a goods value of 500 euros:

  • Customs content declaration CN 23
  • Additional commercial invoice with simplified proof of preference *

From a goods value of 1000 euros:

  • Carry out an electronic export declaration
  • Information on the process here on dhl.de.

* From a goods value of 500 euros or more, the commercial invoice must contain a declaration of origin. This states that the goods come from the EU and are therefore covered by the free trade agreement between Turkey and the EU. A so-called "simplified proof of preference" is sufficient for a goods value of up to EUR 6,000. You print this out in the form of a sentence on the commercial invoice. Non-binding example: "The exporter of the products covered by this document (customs authorization No ...) declares that, except where otherwise clearly indicated, these products are of German preferential origin". Details here at Zoll.de.

For companies: Unfortunately, when the goods are valued at EUR 6000 or more, things get even more complicated. Then you need a "movement certificate EUR.1" stamped by customs. If you need help with this, please inquire at your responsible Chamber of Commerce and Industry or at a customs agency.

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Tracking information

If you send a package from Germany to Turkey with DHL, you will receive an international package number in this format: XY123456789DE. This enables cross-border shipment tracking at www.dhl.de.

► With the international parcel number you can also track the parcel on the website of the Turkish PTT Post: www.turkiye.gov.tr/ptt-gonderi-takip

Paketda recommends observing the tracking at dhl.de and on the website of the Turkish Post. Because sometimes status messages appear in Turkish tracking that are not displayed on dhl.de.

Also give the recipient in Turkey the parcel number. If, for example, there are problems with the Turkish post office or customs, the recipient can call PTT customer service directly. For contact details see www.ptt.gov.tr.

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Postage to Turkey

Below are the Deutsche Post prices for mailing letters to Turkey (as of 1/2021):

  • Standard letter up to 20 grams: 1.10 euros.
  • Compact letter up to 50 grams: 1.70 euros.
  • Large letters up to 500 grams: 3.70 euros.
  • Maxi letter up to 1kg: 7.00 euros.
  • Postcard: 0.95 euros.

Please note the size restrictions for letters on the Deutsche Post website. Only documents and no goods may be sent in letters. You have to use the parcel or parcel shipping method for goods.

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Questions from users about shipping to Turkey

05/22/2021 • CP054026403TR
Where is my package? My address: Pannierstraße 25A, 12047 Berlin ... read on

05/22/2021 • CP051010418TR
Hello, I've been waiting for my package for 20 days and unfortunately I haven't received it yet., I don't know why! For me it says the ... read on

05/21/2021 • CP042210345TR
I would like to know where my package is! It has been in damp for 10 days. ... Continue reading

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Published on and last updated on. | Author: Steffen Persiel


Your questions about shipping guide Turkey