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Returns Process At Cooksongold.de we are committed to selling high quality products. If you are still not satisfied with us, please use the following instructions to return or exchange a product.

If you have any further questions, please contact our customer service team on 0800 000 3318, which will be happy to help you at any time.

Returns If you would like to withdraw from the purchase contract, please contact us on 0800 000 3318 as soon as possible

The purchase price will be refunded if you return the product to us in perfect, unused condition and in the original packaging within 30 days of receipt. For custom-made products, such as B. Sheets, wires, pipes, loose chains and metals, see below.

Refunds are usually processed within one working week.

Exchange If you return a product within 30 days and wish to exchange it, we will refund the corresponding amount as soon as possible. A new order is required for the new product. Please contact our customer service on 0800 000 3318 if you want to make a change. You can also send an email to [email protected]

Defective products In the case of defective products, please contact our customer service team on 0800 000 3318 or by email at [email protected] A customer advisor will advise you on the next steps. Products may need to be returned to our suppliers for thorough inspection.

Cancellation of an order - within the 30-day return policy You can easily cancel your order within 30 days of delivery. Please inform us by email: [email protected] or phone: 0800 000 3318.

Cancellation of an order - after the 30-day return policy has expired If you wish to return products that you purchased more than 30 days ago, administration fees may apply. In some cases a return is unfortunately no longer possible. For more information, please contact our customer service team.

Wrong products If wrong products have been sent to you, please contact our customer service team on 0800 000 3318 or by email at [email protected]

Custom-made products Custom-made products including raw metal (such as sheet metal, wire, pipe, loose chains) are excluded from the right of return. For more information, contact us on 0800 000 3318.

Company information & returns department

European Returns Department

Cookson Precious Metals Ltd,
59-83 Vittoria Street,
B1 3NZ,

Company Registration No. 2775187 (England)

VAT Registration No. GB161 8062 21