How do you get the product key for the Tableau server license?

Manage licenses for Tableau Desktop and Tableau Prep

Tableau Desktop and Tableau Prep can be licensed under a limited license model. Term licenses, also known as subscription licenses, allow you to use and update Tableau Desktop and Tableau Prep for a specified period of time.

Fixed-term licenses must be renewed and the product key updated so that the services can continue to be available uninterruptedly. You can continuously renew the fixed-term license at the end of each specified period. If you don't renew your term license and the term ends, Tableau will stop working and you will no longer have access to the software. For more information on renewing your license, see How to Renew Your Tableau License (Link opens in a new window).

Note: Trial licenses for Tableau Desktop or Tableau Prep expire after a set period of time, typically 14 days. After the trial period has expired, you must purchase a license (link opens in a new window) in order to continue using the product.

View information about your license

After installing Tableau Desktop or Tableau Prep, open the application, then navigate to Help> Manage Product Keys from the top menu to view information about your license type and license expiration date.

You can also activate or deactivate a product key, or update a maintenance product key, from this dialog box.

Note: Tableau offers term licenses with a variety of features. The type of your respective license is displayed in the Product field. For more information about the different types of user-based licenses, see User-Based Licenses (link opens in a new window) in Tableau Server Help.

Existing Tableau Desktop users may have a perpetual (permanent) license. Perpetual licenses do not expire. However, to access product updates and technical support, you must purchase support and maintenance services. These services must be renewed in order to continue using them. Perpetual (permanent) licenses are no longer available for Tableau Desktop.

You can use the following buttons to perform actions on your product key:

  • Update (Tableau Desktop only): Click the Update button to update an expiring maintenance license. Then close Tableau Desktop and restart the application. If the maintenance expires date is not updated, contact your license administrator. The key or the maintenance contract may have been changed.

    A product key whose license expiration value is listed as "Permanent", as shown in the Manage Product Keys dialog box above, is a legacy product key. You can update a permanent product key at any time as long as the maintenance end date listed on the Tableau Customer Portal is later than the date displayed in the Manage Product Keys dialog box.

    If the product key has reached its expiration date, you will not be able to update it. Go to the Tableau Customer Portal to receive an updated subscription product key and to re-activate. If the product key has not reached its expiration date, you can update it. If you update a product key that has not yet expired, only the "License expires" value changes, not the product key. The product key will change when it reaches its expiration date.

    For information on how to update a maintenance key from the command line, see Update Your Product Key (Link opens in a new window) in the Deployment Guide for Tableau Desktop and Tableau Prep.

    Note: You cannot update the product key when Tableau Desktop is offline. If you activate Tableau Desktop while offline, you will need to obtain and activate a new key through the Tableau Customer Portal.

  • Deactivate: Select a product key from the list, and then click Deactivate to deactivate the product key. Deactivate a product key if you need to move it to another computer or if it is no longer needed on that computer.

    For more information on deactivating a product key, see Moving or Deactivating License Keys (link opens in a new window) in the Tableau Desktop and Tableau Prep Deployment Guide.

  • Activate: After installing Tableau Desktop or Tableau Prep, click Activate to open the activation dialog and enter your product key. If you get an error message and cannot activate Tableau Desktop or Tableau Prep with your product key, contact Tableau support (link opens in a new window).

    For more information on activating a product key, see Activate and Register Your Product (Link opens in a new window) in the Tableau Desktop and Tableau Prep Deployment guide.

Automatic updating of product keys with no downtime licensing

Starting with Tableau version 2021.1, Internet-connected Tableau Desktop and Tableau Prep Builder users no longer need to manually update product keys. Licenses are automatically updated without your intervention when the subscription expires.

Tableau Desktop and Tableau Prep Builder are trying to update an active product key in the background. Users are warned 14 days before the license expires if the background update fails. Tableau attempts to update a product key twice (14 days and one day before the license expires) to reflect the license expiration date as a result of your subscription renewal.

If the license end date for Tableau Desktop or Tableau Prep Builder was extended before an automatic update attempt, the updated license term is automatically updated and downloaded to the trusted store of the computer running Tableau Desktop or Tableau Prep Builder. This allows users to continue using Tableau Desktop or Tableau Prep Builder without interruption. However, if updated license end dates are not found before the active license expires, Tableau Desktop or Tableau Prep Builder will lose the license and stop working. Users must activate a new or updated product key in order to use Tableau Desktop or Tableau Prep Builder again.

Track Tableau Desktop license usage and expiration dates

If you want to track and view license usage and expiration dates for Tableau Desktop in Tableau Server, you must configure Tableau Desktop to send license data to Tableau Server at a set interval and then enable reporting in Tableau Server.

This gives server administrators access to two reports:

  • Desktop License Usage: This report enables server administrators to view usage data for Tableau Desktop licenses in your organization.

  • Desktop License Expiration: This report provides server administrators with information about which Tableau Desktop licenses in your organization have expired or which licenses need to be serviced.

If Tableau Desktop and Tableau Server are configured for license reporting and you are logged in to Tableau Server as an administrator, these two reports will be listed on the Server Status page in the Analysis section.

If these reports aren't listed there, Tableau Desktop and Tableau Server might not be configured to report usage from Tableau Desktop.

For information about configuring Tableau Desktop and Tableau Server for usage reporting, see Manage Tableau Desktop License Usage (link opens in a new window) in the Tableau Desktop and Tableau Prep Deployment Guide.

Additional resources

For more information about managing your license, see the following topics: